International Policy

At TSSi, we understand that in many instances, our customers' needs are not met by one product purchase and that custom solutions are often required.  We know that a box of products does not necessarily create a "field deployable kit," so TSSi specializes in creating true operational product solutions. From our TACOPS® Field Sanitation Kits to our Field Ready M9 Assault Medical Backpack, where ever your mission takes you, these products are operationally deployable right out of the box.
 
For 35 years, TSSi has been a member of the international business community, specializing in providing customer solutions and product kitting for military, law enforcement and disaster response agencies and has customers in well over 50 countries.

Please contact us and let us know how we can serve you with our international equipment and solutions experience.  To request a quote, obtain product pricing or for general inquiries, please send us an email at sales@tssi-ops.com and include the following information.

  • Company/Agency name:
  • Point of contact name:
  • Email address:
  • Company/Agency address (complete mailing/headquarters address):
  • Telephone (please include country code):
  • Fax:
  • Web address:

Please inform us of the items you are interested in, including color, size and quantity.  To expedite the quoting process, please use TSSi part numbers if available.  Also, please provide us with information confirming the closing date of your request.

Order Terms:

To place an international order:

  • Please send a written purchase order on unit or agency letterhead.
  • Include complete billing and ship to address.
  • Company/Agency/Unit name
  • Building number and street address
  • City, State, Province
  • Postal Code
  • Country
  • Telephone number
  • Point of contact for order
  • Please include item part numbers and specify color, size and quantity.
  • If you have a preferred freight forwarder you intend to use for the shipment, please provide complete contact details for your freight forwarder.

Payment: 

All orders must be prepaid upon order placement by Wire Transfer or Credit Card.

Availability:

Final product availability is obtained after receipt of order and prepayment.

Freight:

All orders and quotes are ExWorks TSSi HQ - Harrisonburg, VA, 22801
Duties, taxes and any other import/export fees are the responsibility of the buyer
Freight estimates/quotes are subject to change
 
*Custom products and orders are non-cancellable and non-refundable once order and prepayment have been received.
 
Quotation pricing is valid for a period of 30 days from the issue date of the quote.

True One Stop Shop Solutions:

TSSi's International Sales Team offers true One Stop Shop services that include custom project kitting capabilities, logistical solutions, new product development and solutions integration.  In addition, we have the ability to source almost any item that you may require. Our product kitting solutions can solve your logistical issues and enable you to receive TSSI products that are operationally ready to perform wherever the battle or need may be.
 
If you do not see an item(s) that you need in our catalog or on our website, please contact our sales team and let us know how we can be of assistance.  We actively source products from global manufacturers and have an extensive list of suppliers worldwide. See what our international experience can do for you today!

Logistical Solutions You Can Depend On:

Our logistics and warehouse team are dedicated to making sure your orders are packaged and shipped accurately.  We get it right the first time, and understand the importance of delivering your shipments correctly.
 
When placing orders or requesting a quotation, we are happy to provide a freight estimate.  Complete bill to and ship to addresses will be required to provide an accurate estimate.
 
*Freight estimates are subject to change without notice.  A final freight quote cannot be delivered until TSSi notifies the customer that their order is ready to ship.  TSSi prefers that customers use a personal freight forwarder for large orders.   

International Training:

Through our partnership with Team One Network, we are able to offer the best and most current law enforcement and disaster response training globally. Our cadre of over 50 instructors has extensive experience and represents our truly global reach. Contact us for more details.

Export Licensing and Compliance:

TSSi is an ITAR registered company with the Department of Defense and Trade Controls and has an in-house export compliance support team that can assist you with any questions concerning products requiring export licensing.  A license processing fee will be added to the order total for any order requiring an export license.