TSSi is committed to providing quality equipment, support and exceeding our customer’s expectation. For information regarding product returns, simply contact TSSi’s Customer Service Department to request a Return Authorization. Our Customer Service Department can be reached toll free at 1-877-535-TSSi (8774) or via e-mail at firstname.lastname@example.org.
All returned products must be in their original packaging and be returned within 20 days of the original invoice date. Returns may be subject to a restocking fee which will be determined at the time the Return Authorization is given. There may be certain items (i.e. custom manufactured or special order items) which are not returnable or refundable, including all Safariland products (see chart below). TSSi does not accept returns of worn, altered or customer-damaged items. All sales of ballistic armor products are non-returnable with the exception of workmanship or material defects. In the event there is a defect, the item may be returned for repair or replacement. All items purchased from the Closeout categories of our web store are non-returnable and cannot be exchanged.
TSSi will not accept return of or issue credit for the following items purchased through store.tssi-ops.com:
- Defense/Pepper Spray
- Items from TSSi’s “Closeout” sections
- Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
- Personal Communications Products (Including EarHugger [VIDMIC] and Code Red Headsets Products)
- All PDU Apparel (Professional Dress Uniform)
- Smith & Wesson Component Kits and Parts
- Opened packages or packages showing evidence of tampering
- Product not in original packaging, including case pack goods
- Forensic testing supplies, equipment or drug and or alcohol testing kits
- First aid or trauma treatment products
- Worn or shopworn products
- Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment.
Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed and will be returned to the customer at the customer’s expense.